How to confirm pending orders?

Everytime an attendee places a ticket, that ticket will be accounted as placed ticket.

Therefore, tickets need to be confirmed before they can be accounted as sales. This will help organisers manage their sales and check if the payments have gone through or not. In order to confirm pending orders, please follow these steps:

Step 1: Log in

On Evenyay.com, log in using your username and password.

Step 2: Manage events

On the top right corner, select Manage events and that will take you to the Manage Event main page.

Step 3: Event dashboard

Choose the event which you would like to confirm the order, select Event dashboard.

Step 4: Tickets management

You are now on the Event Management main page.

Select tickets, this will allow you to view your order status, total orders and total sales. As we can see, a placed ticket has been accounted under PENDING. So we need to confirm that ticket onced payment is received.

To continue, select placed, you will have the recorded placed tickets which are still waiting to be confirmed.

Step 5: Confirm pending tickets

To confirm, select the tick ✔ symbol to confirm.

Then, you will be ask to re-confirm once more, click yes.

Finally, you will be able to see the confirmed has now been recorded as COMPLETED.